Frequently Asked Questions

Where are you based?
We are based in Fife, United Kingdom

Do you have a shop we can visit?
No, Sophie La Girafe UK is an internet only shop. We have a number of stockists throughout the UK - please visit the website again periodically for updated details of new stockists

How long will delivery take?
Items are despatched normally within 24 hours of payment. Length of shipping usually depends on destination but you should expect to receive it within a couple of working days if UK, and within 10 working days if overseas.

What should I do if I think my parcel is lost in the post?
All UK deliveries are sent by recorded delivery so should be easy to trace. In the event of your parcel not been delivered please contact us via our email form.

Do you accept cheques?
We only accept cheques & postal orders in pound sterling. Please contact us if you wish to pay by this method, stating the item you wish to purchase and your location.

Do you accept cash payments?
We do accept payments in pounds sterling. This must be sent by registered post prior to dispatch of the goods

Do you accept Credit/Debit Cards?
Yes, we can accept most credit and debit cards for customers with UK billing / shipping addresses. Payment can be taken at the shopping cart of our website, or alternatively you can call us to make a payment. We can also accept payment through Paypal and Google Checkout.

What if I am sending a gift?
Just add a comment or message to the "Message to Seller" field at checkout and we will include this message on the packing slip (for example "Welcome to the world Bob with love from Rob and Rache x x x". If you tell us it is a gift, we will also remove prices from the despatch note.

Are you VAT registered?
Yes, all prices displayed include VAT at the prevailing rate. If you require a detailed VAT breakdown, please contact us. Our VAT number is 974478760

Are you a registered company?
Yes, this website is operated by 1 Two Kids Limited. Our company number is SC361874

I need my item in a hurry!
If you need an item in a hurry please contact us prior to purchase and we will try to get the item to you ASAP

Do you ship outside the UK?
Yes, we can deliver to most countries. However there is a size and weight limit so if you wish to order multiple items please contact us first by email. Unfortunately we cannot ship to the USA or Canada.