Help & Support
Frequently Asked Questions
Please refer to our FAQ page.
Order and Payment
We accept payment by credit or debit card (using Sage secure payment processing) or through PayPal.
Postage and Packaging
If you are shipping to a UK address
There are 2 options available to select.
1) Standard Shipping
Charged as a flat cost of £2.50.
Shipping of your parcel is usually by Hermes couriers. It is a tracked service and delivery will usually be made within 3-5 working days.
Standard shipping is available for all UK addresses, including Northern Ireland.
2) Priority shipping.
Charged as a flat cost of £4.95.
Shipping of your parcel is by Fedex UK. This is a tracked, signature service that is only available for mainland UK addresses. Delivery will be made within 2 working days. Usually delivers the next working day for orders placed before 10am.
(Please note the priority service is for a Monday-Friday only, not at the weekend or bank holidays. Orders placed on a Friday before 10am will be delivered the following Monday.)
If you are shipping to a Republic of Ireland address
Postage is charged as a flat cost of £3.00.
Shipping of your parcel is usually by Royal Mail Airmail.
If you're not completely happy
Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform us that you want to return the product, within seven working days.
Items should be returned in perfect condition, in original packaging.
You will need to pay for the cost of returning the goods.
Faulty or incorrect goods received
If your order is faulty or you have received goods in error, we will pay for the cost of return.
Please contact us if you wish to return an item for details of returns procedure.
Terms and Conditions
Please refer to our terms and condition page.
Please use the online contact form to contact us.